Full Service Insurance all-female employee benefits team works hard, laughs even harder.
Full Service Insurance has been operating in Franklin since 1975. In addition to being one of the largest family owned and operated independent insurance agencies in Middle Tennessee today, Full Service Insurance also boasts a unique team spearheading its growing employee benefits division.
The team nickname “MRS” is not only is an acronym of the team members Meghan Guffee, Roxanne Sanders and Stacey Carroll, but it’s also to proudly proclaim they are an all-female team in an industry that is mostly men.
“I have been a broker in a very male-dominated industry most of my career,” Guffee said. “Employee benefits and insurance brokerages are very heavy on male leadership and I am thrilled to be making a name for this company with a strong female component.”
She added the team not only brings a female viewpoint to the modern era of employee benefits, but a breadth and depth of knowledge as well.
“We aren’t new to Williamson County, but we bring a new viewpoint because we are all female,” she said. “There are so many women-owned businesses that have taken off here as well as nationwide. It’s interesting and exciting to talk to these women business owners and get their perspective on their employees and how much they want to learn. It makes for a really good partnership. We are looking forward to getting to know and support more and more women-owned businesses.”
The MRS team prides itself on stellar customer service, a strong knowledge base of the emerging technologies and ever-changing rules affecting employee benefits.
Sanders learned early on in her career that she loved helping clients with claim issues. She even achieved a certification to become a Board Certified Patient Advocate to better assist her clients.
“Four out of five medical claims have medical billing errors,” she said. “So when people come to me with claim questions, I work to get to the bottom of it. It can be hard; and it isn’t a fast process, but it is possible to get errors fixed and I love being able to help people do that.”
She added that while other companies are more focused on new business, Full Service Insurance is focused on taking care of people.
But don’t let all the insurance and benefits talk fool you. These ladies love working together and have come up with ways to make a topic that can be rather dull day after day, more exciting.
They also have stellar office camaraderie.
Roxanne and Stacey even share an office space and say they are known for speaking to each other in foreign accents, throwing out lines from their favorite movies and even blasting some Cardi B when the time is right.
“Roxanne looked over at me one day and said, ‘I am glad you are weird,’” Carroll remembers. “I took that as a compliment. I am a quiet laugher. I smile and nod and my stomach might quiver, but when Roxanne does something funny, I have actually fallen out of my chair laughing. Not many people in the world can make me laugh like that.”
It’s important, the two agree, to break up the paperwork with humor, pop culture, movies, Mad T.V. characters and even a pretty spot-on impersonation of company owner P.J. Pratt.
Sanders responds with her best impersonation of Mad T.V.’s Ms. Swan. Carroll answers in her best cockney accent.
“If you can’t have fun with the people you work with, then health insurance would be awful because it’s not exciting,” Sanders adds. “But we also hope our fun is infectious and felt by our clients, because we see them as family and they are fun to do business with.”